While you're here, you can enjoy all the comforts of home and more, including a rainfall showerhead and free WiFi, as well as a flat-screen TV and climate control. Other amenities include down comforters, an ironing board, a desk, and luggage storage.
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Amenities
Air Conditioner
Parking
TV
Security/Safety
Bedding/Linens
Wellness Facilities
Guest Services
Child Friendly
Internet
Laundry
Policies
Check-in
Check-in start time: 3:00 pm; check-in end time: 7:00 pm contactless check-in available express check-in available minimum check-in age: 18
Check-out
Check-out before 11:00 am contactless check-out available express check-out available
Child Policy
Children are welcome. cribs (infant beds) are not available.
Payment Policy
Airport shuttle fee: eur 40 per vehicle (one-way) airport shuttle fee per child: eur 40 (one-way), (up to 18 years old) covered self parking fee: eur 20 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve cribs/infant beds onsite parties or group events are strictly prohibited safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted
Reviews
Tajala
Sep 19, 2025 02:32:18 AM
Review Score:
4
Summary: On arrival at the address, I was confused because there was no signage and where the map took me was the street behind and the building was derelict and fenced off. I phoned the customer help number and was answered by a woman who wasn't responding to any of my queries and proceeded to hang up the call. I tried phoning back but there was no response. I had to get my travel partner to phone the number and in which they immediately responded. I was appalled by the lack of communication and customer service skills provided. The lady made no attempt to guide me to the correct building, all she kept on repeating was follow the address. I was stood on the street for 30 minutes before I decided to walk around the block and start looking at individual front doors. It then became clear to me that my room was behind a gated entrance. This was already overwhelming as the instructions were not clear. I managed to make my way into the room and upon arrival I went for a shower and was struggling to figure out how the hot water worked as there was one particular way it had to be set.
That night, when I went to sleep the bedsheets were flimsy as there were 3 layers of thin sheets that kept on moving around and made it uncomfortable whilst sleeping. I decided to remove the middle layer. The following day when I was folding the removed sheet, to my horror I found a dead bed bug. This terrified me and when I requested for the room to be cleaned, I was denied this request as I was only staying
See All Reviews
Reviews
Tajala
Sep 19, 2025 02:32:18 AM
Review Score:
4
Summary: On arrival at the address, I was confused because there was no signage and where the map took me was the street behind and the building was derelict and fenced off. I phoned the customer help number and was answered by a woman who wasn't responding to any of my queries and proceeded to hang up the call. I tried phoning back but there was no response. I had to get my travel partner to phone the number and in which they immediately responded. I was appalled by the lack of communication and customer service skills provided. The lady made no attempt to guide me to the correct building, all she kept on repeating was follow the address. I was stood on the street for 30 minutes before I decided to walk around the block and start looking at individual front doors. It then became clear to me that my room was behind a gated entrance. This was already overwhelming as the instructions were not clear. I managed to make my way into the room and upon arrival I went for a shower and was struggling to figure out how the hot water worked as there was one particular way it had to be set.
That night, when I went to sleep the bedsheets were flimsy as there were 3 layers of thin sheets that kept on moving around and made it uncomfortable whilst sleeping. I decided to remove the middle layer. The following day when I was folding the removed sheet, to my horror I found a dead bed bug. This terrified me and when I requested for the room to be cleaned, I was denied this request as I was only staying
Chantel
Aug 13, 2025 06:11:23 AM
Review Score:
8
Summary: Great location! Nice clean room. Freshly painted halls... as we were checking in. Comfy bed. No parking as indicated tho'. Parked at El Cortes Inglés for €28... not happy about that part.
Esther
Sep 27, 2024 12:47:25 AM
Review Score:
8
Summary: Staffs contact was via email, always professional and
and offering to help.
Stephen
Jun 18, 2024 01:29:38 AM
Review Score:
10
Summary: Very clean, staff were super attentive (via WhatsApp - despite a few issues with “StayMyWay” app) The air conditioning in the room was blissful.
Thank you again.
Apr 24, 2024 08:08:54 PM
Review Score:
6
Summary: Good location but cleanliness was poor (hair on bed sheets and pillows). Bathroom vanity decaying and hair in sink.
Boluwatife
Mar 23, 2024 12:17:03 AM
Review Score:
10
Summary: Very nice place in center of Madrid and very affordable for its price and quality
Rick
May 25, 2022 10:27:38 PM
Review Score:
4
Summary: It's a nice apartment/hotel right in the middle of everything. Minutes from the Metro and restaurants are everywhere. The bed was super comfy and we enjoyed our stay. But there was one issue, which others also apparently had.
There is no staff and all of the doors are electronic. But they are a "different" kind of electronic and the instructions are not exactly friendly. Others apparently also had issues because you can hear banging and frustration. And the doorknob in our room (inside) was torn from the door, obviously because someone couldn't figure it out.
Here's the deal:
(1) You use an app which has three options. (Assuming you find the right entryway, there are two). When they say "Fence" they mean the gate that protects the entryway door. Click open on the app, select fence, and then push the gate open. This is the easy part.
(2) To open the entryway, it's labeled as "pedestrian". Click open on the app and select it but ... you will need to turn the knob FIRMLY! to the left. The knobs free-spin usually until the right code is entered. Then the knob "locks" onto the spindle and you can open the door. But the instant you release any pressure, the knob will free-spin again.
(3) Same procedure for "apartment", except the knob turns to the right.
Overall we were very happy. Extremely quiet, despite the aggravated guests and their doors. No fridge in case you were wondering. But we were very happy with our stay.
Daniel
Jan 30, 2022 07:09:18 PM
Review Score:
4
Summary: Good apartments well done. Good for the weekend trip. Staff is super helpful. Thank you guys!
Adolfo
Dec 21, 2021 02:01:17 AM
Review Score:
5
Summary: Was nice room! Nice staff!
Mojtaba
Oct 6, 2021 01:44:09 PM
Review Score:
4
Summary: Location and room are excellent but the checking in system with codes has many problems and it will leave you frustrated
Make sure to arrive within check in hours to avoid complications .
